Category: Unified Communications

CALL CENTER SOLUTIONS

Call_center

Whether you’re a big enterprise business or a small shop, the way you interact with your customers is vital to your business success and customer loyalty. Find the right contact center solution for your needs.

Call Centers are a special breed. End-Users calling into a call center typically over-analyse everything that happens with their call and translate that over to the quality of the business it represents. So having a reliable, robust, and redundant solution should go without saying.

SIP Trunks are the current go-to for Call Centers Voice and Data Needs. Businesses typically have a 4/1 ratio because not everyone will be using the phones at the same time. Call centers are different because everyone might be using the phones at the same time and a 1to1 ratio is needed.

SIZE OF YOUR OPERATION

Work closely with an expert Network Engineer to ensure capable and reliable circuits are used.

LONG DISTANCE

Cost can shoot up even higher and thus, you will want to get a good rate locked in.

COST PER MINUTE

Some of the larger call centers are using millions of minutes per month. So negotiating a reasonable and affordable cost per minute.

REDUNDANCY

Can you afford to let your call center go experience downtime? Make certain you are considering a Disaster Recovery plan.

 

BY SEAN GOINES

APRIL 9, 2018